Frequently Asked Questions
Your website is ready as soon as you purchase. Once payment is complete, an account is created for you automatically and you're taken straight to your dashboard where you can start editing your invitation right away.
If you tried an invitation before purchasing, your progress is already saved, so there's nothing to wait for. Your website is ready to go.
If you have not received it yet, please contact us here: wedding.support@jckfrut.co
Not exactly. Your wedding website will have a custom link (e.g. https://wedding.jckfrut.co/we-are-getting-married/imani-john/) that you can share with your guests. If you'd like to use a custom domain (like yournames.com), contact us directly so that we can help set that up for you!
You can share your invitation as soon as you've completed it. Once you've purchased your invitation, customised it to your liking (double check before sending!), and added your event details and guest list, you're ready to send it out.
Pricing depends on the membership tier you choose (Basic, Boutique, or Grand), which sets the design and feature range. You can preview everything free at wedding.jckfrut.co before paying.
Not at all. Your JCKFRUT Weddings website can be shared with unlimited guests. No extra costs per visitor!
When you send out your invitations, each guest receives them via email or text, along with an RSVP link. From there, they have two options:
If they click the RSVP link, they're taken straight to the RSVP form where they can confirm whether they're attending and answer any questions you've added to your invitation.
If they click the invitation first, it opens your wedding invitation where they can press the RSVP button. A pop-up window will appear asking them to verify their email address or phone number before they can complete their RSVP.
On your end, your RSVP dashboard gives you a full view of all responses, including the answers guests provided to any questions you added. From there you can update a guest's RSVP, change which events they're invited to, and manage your guest list as needed. Guests can also update their own RSVP directly from the email they received.
Keep in mind that your invitation may be password protected, depending on the settings you chose when building it out.
Yes. Guests RSVP directly in the browser from any device. Nothing to install.
All invitations include a built-in gift fund feature in the RSVP. If you'd prefer to link to an external registry of your choice, that option is available on our Classic invitation: https://wedding.jckfrut.co/choose-an-invitation/
Not at all! This product is designed to be as simple and hands-off as possible. You customise your invitation, and we take care of everything else.
Yes, your wedding website will be fully responsive and work beautifully on phones, tablets, and desktops.
Yes, if you'd like an extra layer of privacy, you can enable password-protection for your wedding website invitation.
Yes! After confirming their RSVP, guests receive a digital boarding pass keepsake they can save or share, which serves as a reminder of the date and venue. They'll also receive a confirmation email for their records.
On top of that, couples can set up reminders that are sent out to guests, to nudge those who haven't RSVP'd yet.
Yes, all invitations support multiple events. When you send out your invitation, guests will see all the events they're invited to via the RSVP link, regardless of which invitation you choose.
Where invitations differ is in how events are displayed on the invitation itself. Our Traditional invitations and some of our Destination invitations are designed to display each event directly on the invitation. Other invitations don't display events this way, but guests can still view and RSVP to their events through the RSVP link.
Guests will only be able to RSVP for events they've been invited to.
No, there's no limit! Your wedding website is designed to accommodate as many guests as you need, whether you're hosting a small, intimate gathering or a large celebration.
The website stays live for at least 1 year, but we offer extensions at additional cost if you'd like to keep it up longer. Contact us at wedding.support@jckfrut.co to arrange an extension.
A wedding website is a digital platform where couples can manage all wedding-related details, from invitations and RSVP management to event schedules and registry links. It simplifies communication with guests, allows easy updates, and offers a personal, eco-friendly way to invite people.
Paper invitations are expensive, difficult to update, and take longer to deliver. Our JCKFRUT Weddings websites, on the other hand, are easy to personalise, cost-effective, instantly shareable, and can be updated in real-time. Plus, they allow you to manage RSVPs, provide guest details, and even track wedding gifts.
A wedding website simplifies the RSVP process. Guests can respond instantly, and you can easily track attendance, meal preferences, and other details. This reduces the time spent manually managing responses and eliminates the risk of lost or delayed RSVPs.
Managing a multi-event wedding becomes a lot simpler with your RSVP dashboard. You can create each event separately, assign guests to only the events they're invited to, and each guest will only see and RSVP to the events relevant to them.
If you choose not to display your events directly on your invitation, guests will only see their assigned events through the RSVP link, which keeps things clean and avoids any confusion around who is invited to what.
For couples who want all events visible on the invitation itself, our Traditional and some of our Destination invitations are built to display multiple events with their own dedicated sections, where guests can view details and RSVP for each one separately.
Each invitation comes with a fixed design, so things like colours and fonts stay as they are. Personalisation works by updating the content within your chosen invitation, including your photos, wedding details, and any text, so that it reflects you as a couple.
If you want your invitation to match a specific vibe or aesthetic, the best approach is to browse our invitations and choose one that already feels like you before you start building.
Yes. Digital wedding invitations are more affordable because they eliminate printing, postage, and reprints for errors. Plus, a wedding website often costs less than a single round of paper invitations, offering great value for the features it provides.
Yes, it's incredibly easy! You can update your wedding website anytime, whether it's for last-minute schedule changes, updates to your guest list, or adding details like dress codes and links to registries. All updates are instantly visible to your guests.
Yes. Our wedding website platform includes a built-in RSVP management tool, your RSVP Dashboard. You can easily track who's attending, see meal preferences, and get a complete guest list in real time. This eliminates manual tracking and keeps everything organised in one place.
No technical skills are required. Our platform is designed to be user-friendly, with customizable templates. If you can fill out a form or upload a photo, you can create a stunning wedding website with us.
Yes, you can easily link your wedding website in your social media profiles. You can add your wedding website URL to your social media bios and encourage guests to visit it for updates, RSVPs, and important information.
Your wedding website can include detailed timelines for each event, from the ceremony to the reception. It's an easy way to ensure guests are aware of schedules, locations, and any changes, making the day run smoothly. Check out our Wedding Planning Timeline blog for more help in the months leading up to your wedding day.
Absolutely! Many couples detail their love story on the "Our Story" page where they share their story and additional photos with guests. It's a great way to connect with guests and make your website more personal.
Getting started is simple! Choose an invitation, customise it with your wedding details, and share the link with your guests. If you need assistance, chat to Aurora who is always available to help.
Yes, wedding websites are perfect for destination weddings. You can include travel information, accommodation options, local attractions, and event details to ensure your guests have everything they need for a seamless experience. Get started here: https://wedding.jckfrut.co/choose-an-invitation/
Basic is R0,00 once off and covers Save the Dates, a 50 person guest list, and basic RSVP tracking. Boutique is R799,99 once off and adds one full invitation template plus advanced RSVP features like reminders, thank-you emails, and a seating planner. Grand is R1999,99 once off and unlocks every feature, including the full planning suite.
Yes, to an extent. Save the Dates come on our basic tier, which includes limited RSVP functionality for up to 50 guests. If your guest list is within that limit, guests can respond via the RSVP link they receive by email or text.
If you have more than 50 guests or want the full wedding invitation experience, you can purchase one of our invitations to accommodate that.
Full RSVP functionality is only available for a Wedding Invitation Website. Get started here: https://wedding.jckfrut.co/choose-an-invitation/
Yes. The Basic plan is R0,00 and includes unlimited Save the Dates, so you can announce your date at no cost. Most designs are free (marked with a FREE badge), and each design shows its price on the card, starting from R0,00. A few premium designs may carry a cost.
Yes! You may change the details on your save the date, but this may require you to reshare the link with guests as they may have to add a different date to their calendars.
Yes, the Save the Date gets sent directly into your guest's inbox, and there is an accompanying link you can share with guests via your preferred messaging platform, including WhatsApp.
No need to send a reminder manually. When guests receive your Save the Date, it includes a link that automatically adds the date to their calendar, so the date is already saved where they'll see it.
Yes! Email us at wedding.support@jckfrut.co and we can start designing a custom template for you.
Yes. Many couples share a free Save the Date as soon as the date is set, then upgrade to a full invitation with RSVP closer to the wedding. Both live under the same account.
Yes. There is an Add to Calendar button on the Save the Date, so guests can save your date straight into their phone or computer in one tap.
Yes. Every design has a Preview Design option, and you can view it in both desktop and mobile layouts before committing.
Yes. Some Save the Date templates show a live countdown in days, hours, minutes, and seconds, which builds anticipation and reminds guests the date is approaching.
A Save the Date is an early announcement that shares your names, date, and location so guests can plan ahead. It comes with limited RSVP functionality, which gives guests the ability to confirm whether they're coming or not, for up to 50 guests.
A full wedding invitation gives you access to everything on our platform. On top of collecting RSVPs, you get a robust RSVP dashboard where you can manage your guest list, track responses, and send broadcasts, reminders, and thank you emails. You can also add your wedding story, dress code, colour palette, travel information, and meal options, depending on the tier you choose.
Additional features include the ability to print a wedding day schedule to share with guests, access to the digital boarding pass keepsake, and a full suite of wedding planning tools built into your dashboard.
Designs last for up to 1 year. After 1 year they are deleted.
Yes, your Save the Date will be fully responsive and work beautifully on phones, tablets, and desktops.
Yes. For guests travelling internationally, an early Save the Date with a countdown and calendar link gives them the lead time to book flights and accommodation. The Destination design is built for exactly this.
The full planning suite gives you access to everything JCKFRUT Weddings has to offer, bundled with a full wedding invitation.
Guest management includes a complete RSVP dashboard, custom questions, reminders, CSV import and export, a guest invite matrix, and the ability to add collaborators.
Communication tools cover customisable invitation emails, broadcasts, thank you emails, and RSVP reminders.
Planning tools include a seating planner with AI suggestions, vendor and logistics management, an itinerary builder, budgeting, a gift fund, and a wedding details page.
Not at all. It comes down to what you actually need.
If you want the full set of wedding planning tools alongside your invitation, the Grand tier includes everything in the planning suite. If you just need a wedding invitation without the planning features, the Boutique tier covers that. And if you only need a Save the Date, the Basic tier is the place to start.
Your access runs for two years from the date of purchase.
Collaborators are people you invite to access specific parts of your wedding dashboard without sharing your own login. This could be your wedding planner, a family member helping with planning, or any of your vendors. Each collaborator gets their own login and only sees the sections of the dashboard you choose to give them access to.
You can invite anyone involved in your wedding. The platform has built-in roles for Wedding Planners, Caterers, Venue Managers, Photographers, Florists, DJs, Transport and Drivers, Officiants, Hair and Makeup, and a general Other category for anyone who doesn't fit the roles listed.
That's entirely up to you. When you invite a collaborator, you individually toggle which sections they can access from a list that includes things like the Guest List, RSVP Tracker, Seating, Events, Menu, Itinerary, Venue and Logistics, Budget, Payments, Transport, Accommodation, Email Templates, and Broadcast. A collaborator only ever sees the sections you've switched on for them, and nothing else.
Yes. Inside the Vendor Planning section there is an Alerts and Chat feed where you can post time-sensitive updates, such as a change in delivery times, that anyone with access to that module can see. Messages are logged and stored, so a privacy notice may appear the first time you open it.
Yes. The Vendors tab holds your vendor directory where you can keep your caterer, venue, photographer, and other vendor contacts in one place alongside your planning notes.
Yes. Through Access Controls in the Vendors tab, you can invite vendors as collaborators with their own login, giving them access only to the sections relevant to them. For example, a caterer would typically be given access to guest counts, menu choices, and dietary requirements, while a photographer might only see the itinerary and photography planning notes.
Yes, using the Budget tracker under the Finance tab. You can log planned and actual costs by category, such as venue, catering, and florals, and track your total spend against your overall budget as you go.
There is a Payments log under the Finance tab for recording payments made to vendors. This tab only appears if it has been enabled on your account. If you don't see it under Finance, contact support (wedding.support@jckfrut.co) to have it switched on.
Yes, using the Itinerary tab. You add each block of the day, such as getting ready, ceremony, photos, cocktail hour, and reception, each with its own start time. The schedule arranges itself in time order automatically.
Yes. The Itinerary tab has a Generate Itinerary PDF option that produces a printable, shareable version you can send to your vendors, your wedding party, or include with a physical invitation.
Yes. The Transport tab covers vehicle and shuttle arrangements, driver contacts, and pickup points. There is also an Accommodation section where you can record hotel details, room blocks, and booking notes for guests who are traveling in, which is particularly useful for destination weddings.
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